This privacy notice explains what personal data (information) we hold about you, how we collect it, and
how we use and may share information about you during our management of the property that you
own and/or live in, and in the future should our management cease. We are required to notify you of
this information under the General Data Protection Regulation.
Please ensure you read this notice (sometimes referred to as a “privacy notice” and any other similar
notice we may provide to you from time to time when we collect or process personal information about
you. This privacy notice contains important information on who we are, how and why we collect, store,
use and share personal information, your rights in relation to your personal information and on how to
contact us and supervisory authorities in the event you have a complaint.

Who we are

Revolution Property Management Ltd collects, uses and is responsible for certain personal information
about you, as our customer. When we do so we are regulated under the General Data Protection
Regulation which applies across the European Union (including in the United Kingdom) and we are
responsible as ‘controller’ of that personal information for the purposes of those laws.
In this privacy notice, references to “we” or “us” means Revolution Property Management Ltd.

Data protection principles

We will comply with the data protection principles when gathering and using personal information.

The personal information we collect and use: information collected by us

In the course of property management we collect the following personal information:
• Your identity – first name, surname, title. This can be updated by you using our online portal or
by emailing us at support@revolutionpropertymanagement.zendesk.com or write to us at
Revolution Property Management Ltd, 384a Deansgate, Manchester, M3 4LA
• The address of the property that we manage which you own and/or live in
• Your terms of occupancy for the property – whether you are a leaseholder or a rental tenant
• Your contact information including correspondence address, e-mail address, and telephone
numbers. This can be updated by you using our online portal or by emailing us at
support@revolutionpropertymanagement.zendesk.com or write to us at Revolution Property
Management Ltd, 384a Deansgate, Manchester, M3 4LA
• Communications – if you write to us by email or otherwise, or you talk to us on the phone
• Transactions – includes details about payments you have made to us and charges applied to your
account
• If you access any of our online services then we collect your user details, along with technical
details on the devices and technology you use to access those services, internet protocol (IP)
address, your login and usage data.
• Visual data – includes visual images, personal appearance and behaviours from any CCTV
monitoring and recording equipment installed in the communal parts of your building
• If you are a director of a management company then we collect your date of birth and occupation
The provision of the above information is required from you to enable us to perform our contract as
managing agent of the property that you own and/or live in. We will inform you at the point of collecting
information from you, whether you are required to provide the information to us.

The personal information we collect and use: information collected from other sources
We also obtain personal information from other sources as follows:

• Your identity, contact information, and information about the ownership of your property
including details of any mortgage company from publicly available sources such as HM Land
Registry and Companies House
• Your identity, contact information, and information about the ownership of your property from a
conveyancing solicitor acting under your instruction
• Your identity, contact information, information about the ownership of your property and
transaction data from another property manager whose responsibilities are transferred to
Revolution Property Management Ltd.
We will typically collect and use this information for the following purposes:
• For the performance of a contract you have entered into with that contract being the lease for
the property and pursuant to which we are appointed as the managing agent.
• For the purposes of our legitimate interests or those of a third party, but only if these are not
overridden by your interests, rights or freedoms.
We seek to ensure that our information collection and processing is always proportionate. We will
notify you of any material changes to information we collect or to the purposes for which we collect
and process it.

Who we share your personal information with

We routinely share the following categories of personal data:
• Your identity and contact information – shared with approved suppliers to enable direct contact
with you in respect to any matter concerning you or your property
• Your identity, contact information, information about the ownership of your property,
communications and transaction data – shared with a professional firm acting on behalf of our
client in respect to legal and accounting matters
• Your identity, contact information, information about the ownership of your property,
communications and transaction data – shared with providers of IT services to Revolution
Property Management Ltd
• Your identity, contact information, information about the ownership of your property and
transaction data to another property manager whose responsibilities are transferred from
Revolution Property Management Ltd.
This data sharing enables us to perform our contract as managing agent.
Some of those third party recipients may be based outside the European Economic Area — for further
information including on how we safeguard your personal data when this occurs, see ‘Transfer of your
information out of the EEA’.
We will share personal information with law enforcement or other authorities if required by applicable
law.
We will not share your personal information with any other third party.

Where your personal information may be held

Information may be held at our offices, and third party agencies, service providers, representatives and
agents as described above.
We have security measures in place to seek to ensure that there is appropriate security for information
we hold including those measures detailed in our GDPR data protection policy.

How long your personal information will be kept

We will only retain your personal data for as long as necessary to fulfil the purposes we collected it for,
including for the purposes of satisfying any legal, accounting, or reporting requirements.
To determine the appropriate retention period for personal data, we consider the amount, nature, and
sensitivity of the personal data, the potential risk of harm from unauthorised use or disclosure of your
personal data, the purposes for which we process your personal data and whether we can achieve
those purposes through other means, and the applicable legal requirements.
Please note that by law we have to keep basic information about our customers for six years after they
cease being customers for tax purposes.

Reasons we can collect and use your personal information

For leaseholder customers the lawful basis on which we collect and use your personal data is that it is
necessary for the performance of a contract with you, with that contract being the lease for your
property.
For rental tenant customers the lawful basis on which we collect and use your personal data is that it
is necessary for our legitimate interests in managing the property where you live. These include
maintaining the communal parts of the property, controlling security and access, notifying you about
important issues that affect the property, and ensuring compliance with the terms of the lease.

Transfer of your information out of the EEA

We may transfer your personal information to the following countries which are located outside the
European Economic Area (EEA) as follows:
• United States of America in order to facilitate our Zendesk customer support software.
Such countries do not have the same data protection laws as the United Kingdom and EEA. Whilst the
European Commission has not given a formal decision that such countries provide an adequate level of
data protection similar to those which apply in the United Kingdom and EEA, any transfer of your
personal information will be subject to the Zendesk Data Processing Agreement that offers three types
of compliance allowing transfer of data outside the EEA; Privacy Shield Framework, Standard
Contractual Clauses and Binding Contract Rules as permitted under GDPR ARTICLE 46 of the General
Data Protection Regulation that are designed to help safeguard your privacy rights and give you
remedies in the unlikely event of a misuse of your personal information. To learn more about the Privacy
Shield Framework please visit www.privacyshield.gov
If you would like further information please email us at
support@revolutionpropertymanagement.zendesk.com or write to us at Revolution Property
Management Ltd, 384a Deansgate, Manchester, M3 4LA
We will not otherwise transfer your personal data outside of the EEA or to any organisation (or
subordinate bodies) governed by public international law or which is set up under any agreement
between two or more countries.

Your rights

Under the General Data Protection Regulation you have a number of important rights which are usually
free of charge. In summary, those include rights to:
• fair processing of information and transparency over how we use your use personal information
• access to your personal information and to certain other supplementary information that this
Privacy Notice is already designed to address
• require us to correct any mistakes in your information which we hold
• require the erasure of personal information concerning you in certain situations
• receive the personal information concerning you which you have provided to us, in a structured,
commonly used and machine-readable format and have the right to transmit those data to a third
party in certain situations
• object at any time to processing of personal information concerning you for direct marketing
• object to decisions being taken by automated means which produce legal effects concerning you
or similarly significantly affect you
• object in certain other situations to our continued processing of your personal information
• otherwise restrict our processing of your personal information in certain circumstances
• claim compensation for damages caused by our breach of any data protection laws
For further information on each of those rights, including the circumstances in which they apply, see
the Guidance from the UK Information Commissioner’s Office (ICO) on individual’s rights under the
General Data Protection Regulation.
If you would like to exercise any of those rights, please write to us at Revolution Property Management
Ltd, 384a Deansgate, Manchester, M3 4LA or email us at
support@revolutionpropertymanagement.zendesk.com
• Please provide enough information to identify you (full name, correspondence address)
• Please provide proof of your identity and address (a copy of your driving licence or passport and a
recent utility or credit card bill)
• Please let us know the information to which your request relates, including any account or reference
numbers, if you have them

Keeping your personal information secure

We have appropriate security measures in place to prevent personal information from being accidentally
lost, used or accessed in an unauthorised way. We limit access to your personal information to those
who have a genuine business need to know it. Those processing your information will do so only in an
authorised manner and are subject to a duty of confidentiality.
We also have procedures in place to deal with any suspected data security breach. We will notify you
and any applicable regulator of a suspected data security breach where we are legally required to do
so.

How to complain

We hope that we can resolve any query or concern you raise about our use of your information. Please
contact us on 0161 850 0022, email us at support@revolutionpropertymanagement.zendesk.com or
write to us at Revolution Property Management Ltd, 384a Deansgate, Manchester, M3 4LA
The General Data Protection Regulation also gives you right to lodge a complaint with a supervisory
authority, in particular in the European Union (or European Economic Area) state where you work,
normally live or where any alleged infringement of data protection laws occurred. The supervisory
authority in the UK is the Information Commissioner who may be contacted at
https://ico.org.uk/concerns/ or telephone: 0303 123 1113.

Changes to this privacy notice

This privacy notice was published on 24 May 2018 and last updated on 24 May 2018.
We may change this privacy notice from time to time, and when we do we will inform you.